Shipping Policy

We aim to process and dispatch orders promptly from the United Kingdom.

Order processing

Orders are processed within [insert number] business days after payment has been confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods, promotions, or seasonal events, processing may take longer. If there is a significant delay with your order, we will contact you using the details provided at checkout.

Delivery

We currently ship to [insert delivery locations].

Available delivery methods, estimated delivery times, and shipping costs are displayed at checkout before you complete your order. Delivery times are estimates and may vary due to the delivery carrier, weather, public holidays, or other circumstances outside our control.

Where available, tracking information will be sent to the email address provided with your order once the order has been dispatched.

Incorrect or incomplete addresses

Please make sure your delivery address is accurate and complete. We cannot be responsible for delays or additional delivery charges caused by an incorrect or incomplete address.

If an order is returned to us because the address was incorrect or the parcel could not be delivered, we will contact you to arrange the next steps. Additional delivery charges may apply.

Delayed, missing, or damaged orders

If your order has not arrived within the estimated delivery timeframe, please contact us at [insert contact email].

If your parcel arrives damaged, please contact us as soon as possible at [insert contact email], including your order number and photographs of the packaging and products.

International orders

For deliveries outside the United Kingdom, the customer may be responsible for any customs duties, import taxes, or other charges imposed by the destination country. These charges are not included in the product or shipping price unless stated otherwise.

Customs processing may also cause delivery delays.

Contact

For shipping questions, please contact us at:

Email: [insert contact email]
Business name: Pawlinno
Business address: [insert business address]

This shipping policy does not affect your statutory consumer rights.