Privacy Policy

Store Name: PAWLINNO

Website: https://pawlinno.co.uk

Contact Email: info@pawlinno.co.uk

Contact Phone: +44 7450 621815

At PAWLINNO, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how your personal information is collected, used, processed, and protected when you visit or make a purchase from pawlinno.co.uk (the "Site").

This policy is formulated in strict accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

When you make a purchase or attempt to make a purchase through the Site, we collect specific personal information from you, including:

  • Contact Information: Full name, email address, and phone number.

  • Billing & Shipping Information: Billing address, shipping address, and delivery instructions.

  • Payment Data: Credit/debit card details, PayPal information, or third-party payment processor tokens (Note: We do NOT store full payment card details on our servers; payments are processed securely via PCI-DSS compliant payment gateways).

2. How We Use Your Personal Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you regarding your order status, delivery tracking, or customer service inquiries.

  • Screen our orders for potential risk or fraud.

  • Provide you with information or advertising relating to our products or services (when in line with the preferences you have shared with us).

  • Improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site).

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy

  • Logistics & Carriers: We share your delivery address, name, and phone number with our fulfillment partners and UK courier services strictly for dispatching and delivering your parcels.

  • Legal Compliance: We may also share your Personal Information to comply with applicable UK laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Your Rights Under UK GDPR

If you are a resident of the United Kingdom, you have the following data protection rights:

  • Right to Access: You have the right to request copies of your personal data.

  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

  • Right to Erasure ("Right to be Forgotten"): You have the right to request that we erase your personal data, under certain conditions.

  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data.

  • Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you.

To exercise any of these rights, please contact us at info@pawlinno.co.uk or call us at +44 7450 621815.

5. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

6. Security & Cookies

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration. We use cookies to enhance your browsing experience, remember your cart items, and analyze website traffic. You can choose to disable cookies through your browser settings, though some features of the Site may not function properly. 

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@pawlinno.co.uk or by phone at +44 7450 621815.